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Refund and Returns Policy
Customer satisfaction is most important to us at Skcap Enterprises. If you have any concerns and are not as happy with your purchase as you expected, feel free to reach out. Take a closer look at the extensive Refund and Returns Policy that follows.
1. Return Eligibility
- Time Limit: We accept returns of products within 30 days of the date of purchase.
- Condition: Returned items must be unused, in the original packaging, and with a proper receipt.
- Unreturned Items: The items given below cannot be returned:
- Bespoke items and made to order items
- Health and sanitary items
- Vouchers
2. Refund Procedure
- Assessment: Returned items will be thoroughly checked, after receipt. This will help assess the chances of getting a refund.
- Update: A correspondence will be sent to you by email, regarding your refund request.
- Timeframe for Refunds: Refunds which have been approved will be made back to the payment method used within 5-10 business days. Note that there may be extra time taken by your bank or credit card company before the funds show.
3. Exchanges
- Exchange Method: In case you would want to replace a product with either a bigger or smaller size, or a different color, then you should send back the existing one and order afresh for the desirable item instead.
4. Return Instructions
- Contact Support: In case you would like to return the item, please contact our customer service via email at [info@skcapenterprises.com] and provide your order number as well as the reason for return.
- Return Shipping: Upon receipt of our return authorization, please pack the item properly and send it back to the address provided in our email.
Customer Support
For any questions regarding our Refund and Returns Policy, please reach out to our customer service team at [info@skcapenterprises.com] or call us at [phone number]. We are committed to providing you with excellent service.
Thank you for choosing Skcap Enterprises. We appreciate your support and look forward to serving you!